Privacy Policy of Luminous Life Care Ltd
1. Introduction Welcome to Luminous Life Care Ltd. We are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal data.
2. Data Collection and Use We collect personal data to provide and improve our services. This includes:
- Basic personal details (name, email address, contact number, emergency contact) for service delivery.
- Health-related information necessary for personalized coaching and support.
- Email addresses for updates and newsletters (optional).
3. Data Storage and Access Clients will have a secure login to access and manage their personal information. Basic client information will be retained post-assignment with a reference number for potential future legal purposes.
4. Data Sharing and Disclosure Your data will not be shared with third parties unless legally required. We respect your privacy and are committed to protecting your personal information.
5. User Rights Users have the right to access, correct, or delete their data stored on our platform. Please contact us for any data-related requests or concerns.
6. Data Security We take the protection of your data extremely seriously. To ensure robust security, we have chosen Supabase as our database platform. Supabase ensures robust data security through encryption at rest and in transit, fine-grained access control with Row-Level Security, leveraging PostgreSQL's proven security features, and maintaining regular system audits and updates. Supabase is committed to security, constantly monitoring and updating their systems to address potential vulnerabilities.
7. Use of Cookies and Tracking Technologies We are committed to respecting your privacy. At this time, our website does not use cookies. We do not track your browsing activity across other websites or online services.
8. Children’s Privacy (COPPA Compliance) Our services are directed towards adults and parents of children with cancer. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not directly interact with children without parental consent. We do not knowingly collect personal information from children under the age of 13.
9. Contact Information For any privacy concerns or queries, please contact us at support@luminouslifecare.com.
10. Jurisdiction and Governing Law This policy is governed by the laws of England & Wales.
11. Changes to Privacy Policy We reserve the right to update or change our Privacy Policy at any time. Changes to this policy may be made without prior notification. We encourage you to periodically review this Privacy Policy for any updates or changes. Your continued use of our website following the posting of any amendments to our Privacy Policy signifies your acceptance of those amendments. This Privacy Policy is specifically designed to inform the parents or legal guardians of children about our practices and their rights.
